FAQs

Returns and Exchanges

Within 30 days, you may request a return or exchange on your item. To be eligible for a return, your merchandise must be unused and in the same condition that you received it in and must be in the original packaging.

Who pays for return shipping?

Return shipping costs are to be payed by the buyer.

When will my order be shipped?

Handling times are 2-3 days during business hours Monday-Friday. Orders made on weekends and holidays will be processed the following business day, but not less than 2-3 days.

Do you offer Global shipping?

We offer shipping to North America, most European countries, Oceania countries and some countries in Asia.

How to Place an Order

Placing an order on ZaxTechShop is easy. Just add items to your cart, go to checkout, fill in your shipping and payment details, and place your order.

When will I receive my order confirmation?

Instantly. Order confirmation only means that we have received your order and your payment has been approved. This does not mean the order has been fulfilled or shipped.

If you don’t receive an order confirmation email/text, you may have made an error while
typing in your contact information. Please contact us with the correct email address.

When will my order be fulfilled?

All orders are fulfilled within 24-48 hours. You will receive a notification to the provided email address or cell phone number once the tracking number is loaded to our system.

Why isn’t my tracking number working?

Once you have received your tracking number, please use the tracking system of your countries delivery agent.

In some cases it can take 5-10 days for the tracking number to be traceable. If you have received a tracking number your order has already been shipped.